Support

If you have a question about purchasing or using Royce PDF Printer, or have a suggestion for a new feature you'd like to see in the future release, don't hesitate to let us know.


North American Sales Office:

Share-it!, c/o Digital River, Inc.
10380 Bren Road West
Minnetonka, MN 55343
USA

Languages: English

Tel: 800-903-4152; 1-952-646-5747
Fax: 1-952-646-4552


Contact Sales Representative:

sales@roycesoft.com

Contact Technical Support Staff:

support@roycesoft.com


European Sales Office:

share-it! - Digital River GmbH
c/o Digital River Ireland Ltd.
Unit 153, Shannon Free Zone West
Shannon Co. Clare
Ireland

Languages: English, German, French, Italian, Spanish and Portuguese

Tel: +49.221.31088.20
Fax: +49.221.31088.29


Frequently Asked Questions:

The most frequently-asked questions about installing and using Royce PDF Printer product are answered here.

Q: Is it legal to create PDF with your solution?

A: Absolutely legal. PDF has become an open standard. Any individual or company can write PDF creation software to create PDF files compliant to the Adobe PDF specification.

Q: Does your software support business graphics and press-ready output?

A: Yes. Royce PDF Printer supports CMYK, RGB, sRGB color spaces and 16 combinations of graphics and image compressions and rendering to assure the quality of business graphics and press-ready output.

Q: Our company has multiple sites, will one site license be enough?

A: Our Site License allows you to install the software on unlimited number of servers and workstations (including portables, notebooks, and laptops) in multiple offices of your company in different locations, cities, and countries.

Q: Can I get discount if I purchase multiple licences?

A: We offer volume discounts for individuals and companies that purchase multiple licenses. For more information on pricing, visit http://www.roycesoft.com/purchase.html

Q: I am not sure if your product works with Windows Server?

A: Our product is designed and certificated for Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacenter, Windows Server 2003, Windows Server 2008, and Windows Server 2012.

Q: I installed Royce PDF Printer on a Windows Server 2003, and the client can't have access to the shared 'Royce PDF Printer' printer. How come?

A: Here is the checklist,

1) Royce PDF Printer software has been installed with Administrative privilege onto the Windows Server 2012/2008/2003/2000.

2) Guest account or an appropriate user account has been enabled to make the 'Royce PDF Printer' printer accessible by printing.

3) Firewall has been disabled or an appropriate rule to bypass firewall has been applied.

4) Royce PDF Printer Client software has been launched on the client with the correct parameters.

Q: I installed Royce PDF Printer on a Windows XP Pro computer, but failed to share the Royce PDF Printer for other computers. Why?

A: Here is the checklist,

1) Royce PDF Printer has been installed on the Windows XP Pro computer successfully.

2) You have enabled printer sharing in "Start"->"Control Panel"->"Printers and Faxes"->"Royce PDF Printer"->"Sharing...".

3) Firewall has been disabled or an appropriate rule to bypass the firewall has been applied.

4) Royce PDF Printer Client software has been launched on the client with the correct parameters.

Q: I installed Royce PDF Printer on a Windows Vista computer. Can I share my Royce PDF Printer for the other computers?

A: Sure. Please follow,
1) On your Vista computer, select "Start"->"Control Panel"->"Printers and Faxes", right-click on the icon of the "Royce PDF Printer" printer, and choose "Sharing...". Enable the printer sharing and specify RoycePDF as the share name.

2) On your client computer, launch the Royce PDF Printer Client software to install the shared RoycePDF printer from the server.

Q: Do I need to uninstall a previous version of the Royce PDF Printer before I install a newer version?

A: No. There is no need to uninstall the previous version before installing a newer version of the program.

Q: Do I need to uninstall the trial version of the Royce PDF Printer software before I install the full version?

A: No. The full version of Royce PDF Printer software can be installed over the trial version. This means that the trial version's files will be replaced by the full version's files.

Q: Can I use the Royce PDF Printer software on both my desktop and portable computer?

A: If you purchased a single-user license for the full version of the Royce PDF Printer software, you can use the software on one or more computers you own, provided the program is only used on one computer at a time. If more than one person will be using Royce PDF Printer on different computers at the same time, you must purchase a multiple-user license.

Q: How many licenses should I acquire, if I want to install Royce PDF Printer on a server computer?

A: When Royce PDF Printer is installed on a server computer that allows multiple users to access the shared printer, one license should be purchased for each user.

Q: Which product works on Microsoft Windows 8.1?

A: All our products work on Windows 7, Windows 8, and Windows 8.1.

Q: What is your upgrade policy?

A: 3-Year Free Upgrades.

Q: Does Royce PDF Printer supports terminal services?

A: Yes.

Q: How can I make CMYK PDF document?

A: Before you print to the Royce PDF Printer, click the Properties button of your Royce PDF Printer, explore to the Color Space tab, set the Color Space to CMYK rather than RGB or sRGB.

Q: How to append to an existing PDF file?

A: You can save your PDF output to an existing PDF file, and a confirmation dialog will pop up asking you if you want to overwrite, or append the PDF result to this existing file, or insert the PDF result at the beginning of the existing file.